Privacy Policy

Privacy Notice Last updated Auguust 25, 2025 Thank you for choosing to be part of our community at Chaos Solutions (Pty) Ltd (“Company,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Privacy Policy, or our practices with regard to your personal information, please contact us through our official Discord community at [discord.gg/chaosfn](https://discord.gg/chaosfn). 1. Information We Collect We may collect and process the following types of information: Personal identifiers: your name or username Contact details: your email address Technical information: your IP address, browser type, and device information Profile information: any additional details you choose to share (e.g., when filling out profile fields) Usage data: interactions with our services, pages visited, and actions taken 2. How We Use Your Information We use your personal information to: Send you notifications relevant to your account or activity Contact you with important updates, announcements, or newsletters (you may opt in or out in your profile) Improve our services, security, and user experience Comply with legal obligations 3. Legal Basis for Processing (GDPR Compliance) If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases: Consent – when you purchase, subscribe, or opt in to communications Contract – where processing is necessary to provide services to you Legitimate interests – for improving our services, analytics, and community safety Legal obligation – where required to comply with applicable laws 4. Data Sharing & Third Parties We do not sell or trade your personal data. However, we may share your information with trusted third-party providers who help us operate our services (e.g., hosting, analytics, or security providers). 5. Data Retention We retain your personal information only as long as necessary to: Fulfill the purposes outlined in this policy Comply with legal obligations Resolve disputes Enforce our agreements When data is no longer needed, we will securely delete or anonymize it. 6. Data Security We have implemented appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. 7. Cookies Cookies are small text files placed on your device to improve functionality and performance. We use cookies to: Enable login and authentication Remember your preferences Track analytics and site performance 8. Your Rights Depending on your location, you may have the following rights regarding your personal data: Erasure – request deletion of your data (“right to be forgotten”) Restriction – limit how we process your data Objection – object to processing based on legitimate interests Withdraw consent – where processing is based on your consent To exercise your rights, please contact us at discord.gg/chaos. 9. Children’s Privacy Our services are not directed to children under the age of 13 (or the minimum age in your country). We do not knowingly collect personal data from children. If we discover that we have done so, we will delete it promptly. 10. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we may notify you via Discord. 11. Acceptance of This Policy By using our site or services, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of our services.