Privacy Policy

Last updated October 13, 2022 Thank you for choosing to be part of our community at Chaos Solutions (Pty) Ltd (“Company,” “we,” “us,” or “our“). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at discord.gg/chaosfn This privacy notice describes how we might use your information if you: - Visit our website at https://chaossolutions.store/ - Engage with us in other related ways ― including any sales, marketing, or events. In this privacy notice, if we refer to: - “Website,” we are referring to any website of ours that references or links to this policy - “Services,” we are referring to our Website and other related services, including any sales, marketing, or events. The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately. Please read this privacy notice carefully, as it will help you understand what we do with the information that we collect. You have rights under data protection laws, including GDPR, to access, rectify, delete, restrict, or object to the processing of your personal data. You may also request data portability or withdraw consent where applicable. To exercise these rights, contact us at discord.gg/chaosfn. We may require verification before processing your request. What Information do we collect? When you place an order at Chaos Solutions, we collect: - Email Address – Required for order confirmation, support, and fraud prevention. - Payment Information – Managed by third-party payment processors. All payment data is stored securely by Chaos Solutions and its partners: - Stripe Privacy Policy - SumUp Privacy Policy Subscription Orders (Chaos Solutions Services) Delivery Information When you place an order with Chaos Solutions, we collect and store delivery-related details that may include: Customer name and email address, Delivery status (e.g., processed, shipped, delivered), Purchased items and associated costs, Payment method type (e.g., credit card, cryptocurrency), Country code and IP address used at the time of order We use this information to ensure accurate order fulfillment, prevent fraud, and provide customer support. Order History Your order history is securely stored in our system and may include: Order ID and transaction details, Purchased products or subscription plans, Payment method ID (non-sensitive identifiers only — no full card or wallet details are stored by us), Status of each order (e.g., pending, delivered, cancelled). Order history is maintained for: Support inquiries and troubleshooting, Legal compliance, tax obligations, fraud detection and dispute resolution. Data Sharing & Protection We do not sell or share delivery information or order history with third parties, except where required by law or payment processing. All sensitive data is handled in accordance with industry standards and applicable privacy regulations. Payment details (such as credit card or crypto wallet addresses) are processed securely by our payment providers — we never store full financial information. Security Measures Sellsn has implemented strong security measures, including: - Argon2id Password Hashing – Secure storage for user credentials. - Multi-Factor Authentication (MFA) – An Optional extra layer of security. - Rate Limiting & DDoS Protection – Prevents abuse and brute-force attacks. Data Retention We retain data only as long as necessary: - Customer Orders – Retained for 5 years for legal and tax purposes. - Subscription Data – Retained while the subscription is active and for 2 years after cancellation. - Security & Fraud Logs – Retained for up to 6 years where applicable. Cookies sellsn uses local storage for user authentication and essential cookies for services, including: - Support (Crisp IM SAS) – Chat functionality. Crisp Privacy Policy - Security & Performance (Cloudflare) – DDoS protection and traffic management. Cloudflare Privacy Policy - Payment Processing – Secure transactions managed by: - Stripe Privacy Policy - SumUp Privacy Policy Automated Decision-Making & Profiling Data Portability Requesting a Data Archive You have the right to request an archive of all personal data sellsn holds. This request will be processed within 14 days and provided via email in a structured, commonly used format. Store Views & Analytics We collect anonymous store visit data to providing basic analytics on store performance. The data collected includes: - Timestamps – The date and time a store was viewed. - ISO Country Codes – The visitor's country based on IP geolocation. - View Counter – A count of how many times a store page was accessed. Changes to this Policy We may update this Privacy Policy from time to time. Where appropriate, we may also notify you through Discord about any changes made.